Where is the issue? In your opinion, is this a top-down issue at this point? Is this strictly a training issue, whether it's on the quality assurance side or the people who are facing the client?
November 23rd, 2017 / 10:10 a.m.
Conservative
Alex Nuttall Conservative Barrie—Springwater—Oro-Medonte, ON
Where is the issue? In your opinion, is this a top-down issue at this point? Is this strictly a training issue, whether it's on the quality assurance side or the people who are facing the client?
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