Thank you, Chair, and thank you very much again to the Auditor General and his team.
I know when you're choosing your audit schedule—and maybe you can talk to us a little bit about how you do that—there's a certain amount of priority but also a certain amount of randomness too, yet we're still able to see the themes overriding each set of reports. This is my fourth round, and I'm certainly noticing that.
When we're talking about these reports, we're really looking at the performance of the individual departments. We're looking at the value for taxpayers' money. I have a set of measures that I use. Of course, I'm looking at the cost of the programs, but I'm also looking at things like public security and citizen health, which has been a theme that you have referred to in the past as well as Auditor General.
We see that in the oral health programs for first nations, where we're looking at the health of our most vulnerable citizens. Another theme that is arising, and one that is quite surprising—because I do believe we've always had great pride in the quality of our public service and the services the government provides its citizens—is that quality now appears to be an issue. That is what I'm seeing.
Phoenix is a huge concern for us, and we're going to have the opportunity to delve deeply into that at a later date. When we're talking about the CRA call centres, it looks as though they're responding to your questions, but they really are not at all. Even when we do something urgent, do the best job in getting money out to the Syrian refugee settlement agencies, there was a problem getting the money on the ground. There is also the issue with our vulnerable populations, women offenders in correctional institutions, and a simple quality issue about how we're educating our future officers.
When you do these reviews, you're making recommendations. Are there any cases of the agencies or departments having difficulty with your recommendations? What was the kind of response you were getting? Can you talk to us a little bit about where you see future action plans going?