In paragraph 1.54 of the report, you state that:
…the Department restricted user access to the system when it was calculating pay. Therefore, pay advisors could not access parts of Phoenix for about 5 working days out of every pay cycle of 10 working days.
I'd like you to comment on that. I gather that the department wanted to hire hundreds of new staff to handle the problems and use all kinds of workarounds to deal with the system's flaws and shortcomings.
I'd like you to clarify things. Is that still the case? Is it still impossible for pay advisors to access the system 50% of the time?