I'm sorry. I need to move on to the next aspect. I have some confidence that in May we'll see some good numbers.
In terms of the over 500,000-incident backlog that remains in the system, my understanding is that a lot of it relates to implementation of the new collective agreements and retroactive pay. I have two questions on this for either Ms. Lemay or Mr. Linklater. First, are we trying to do things to avoid retroactive acting pay and other things that are non-standard in the system in the collective agreement negotiation process, so that going forward we have a more transparent pay regime that's closer to the industry standard, that reflects the bonusing that people should receive, and that can be done without retroactive adjustments on a going-forward basis in a more easily managed way?
The second aspect of that question is this. Aside from the negotiations, why are we not getting more people on this file to clear the backlog, rather than waiting to reallocate people in the future? We have an existing backlog that we know about. Why do we not just outsource this to 1,000 boffins at IBM who can come in as experts and just fix this problem? Why are waiting until some unknown point in the future to fix the problem we have on our plate now, which can be solved with effort?