Thank you, Mr. Chair.
There were some questions by Mr. Christopherson, and I just want to follow up because something needs to be talked about. Paragraph 2.68 of the Auditor General's report states that:
According to the Agency, about 90 percent of callers are connected to either the automated self-service system or a call centre agent. By blocking and redirecting calls, the Agency was able to report that it had met its targets for all telephone lines. However, when blocked calls are factored in, the Agency’s overall success rate was 36 percent.
Those are the Auditor General's words. Was there a paragraph within the reporting from CRA that said callers are connected 90% of the time?