Well, we agree with the Auditor General's recommendations that we need to improve, and we will. My focus right now is on putting together a good action plan that will dictate how we can improve access to the phones, the quality of information we provide, and our reporting to the public. That's my commitment today. There will probably constantly be room for improvement, but we are undertaking a very serious exercise to make sure we can improve, part of which is investing in new technology.
On November 30th, 2017. See this statement in context.