We are not talking about a question in a survey, but something systematic within the agency. In my opinion, we need to improve the technology and training, find the source of the problem, and correct it.
November 30th, 2017 / 9:30 a.m.
Commissioner of Revenue and Chief Executive Officer, Canada Revenue Agency
We are not talking about a question in a survey, but something systematic within the agency. In my opinion, we need to improve the technology and training, find the source of the problem, and correct it.
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