We have a post-call survey that we're implementing to ask certain people at times, “How was it?”, “What do you think?”, and “How did you enjoy the experience?”, if I can put it that way. We're getting reasonably good feedback on the longer wait time. People don't like longer wait times, but they're happy to be able to get through more quickly.
On November 30th, 2017. See this statement in context.