No, let me be clear. I'm not asking about that particular person. I'm talking about the 36% of the time that the agents have given an inaccurate response, and how, based on the response, a taxpayer has taken some action. Later—maybe one month later, maybe one year later, maybe five years later—the CRA tells them that that was not what they were supposed to do. For example, the agents may tell someone, “You don't need to keep the documents forever; you can destroy them.” That person destroys them. After five years, the CRA tells that person, “No, you should have kept the documents.” What option does the taxpayer have in this?
