That's a good start.
On that departmental report, the fact that you had what amounts to misleading information to citizens is a huge problem. I'm going to come back to that in a second.
I want to focus for a moment on this national quality and accuracy learning program. The Auditor General said on page 8, paragraph 2.39:
Our test results found that agents gave wrong information to callers almost 30 percent of the time. We also found that other assessors had encountered similar error rates over the past five years.
When we go over to the chart that's provided, exhibit 2.4 on page 9, it shows that your agency, and this national quality and accuracy learning program were admitting to a 6% error rate and the Auditor General is saying it's closer to 30%.
In your action plan, I didn't see a major overhaul of this testing agency. There is lots of analysis here, but what gives? What's with this agency that's supposed to provide accurate information and nobody can rely on the work they're doing? What are you going to do about that? I didn't see anything about an overhaul of that agency. This really troubled me when I saw that you had these quality assurance folks go in there and they came back and gave Canadians this assurance, and it was wrong. It took the Auditor General to come back and say the information's not correct. That is not the service they're providing. It's actually this. So what's up with that?