Paul Lefebvre at the Public Accounts Committee

On November 30th, 2017. See this statement in context.

November 30th, 2017 / 9 a.m.

Liberal

Paul Lefebvre Liberal Sudbury, ON

I would agree. If it's 20 years old and we're talking about a telephone system here, it's pretty old.

What will this new system do to ensure that the response rate goes from.... I know you're now aiming to go from having people wait two minutes to having people wait five minutes. Is that one of the goals you're looking at?

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