Good morning, everyone, and welcome. This is meeting number 82 of the Standing Committee on Public Accounts, Thursday, November 30, 2017.
I remind everyone today that we are televised again.
We also will try to leave time this morning for committee business. There may be 15 minutes or 20 minutes where we want to discuss one matter of business, and that will be at the end of the scheduled time today.
Today, we are studying “Report 2—Call Centres—Canada Revenue Agency”, of the 2017 Fall Reports of the Auditor General of Canada. As our witnesses, from the Office of the Auditor General, we have Michael Ferguson, Canada's Auditor General. We also have Martin Dompierre, principal, attending with him. From the Canada Revenue Agency, we have Bob Hamilton, commissioner of revenue and chief executive officer; Frank Vermaeten, assistant commissioner, assessment, benefit, and service branch; and Gillian Pranke, director general, call centre services directorate, assessment, benefit, and service branch. I thank you all for coming.
I understand that we have opening statements from our witnesses, and I would invite our Auditor General to begin.