Thank you very much to all who have given their opening remarks.
I just want to say that every member of Parliament's office receives calls from people who are obviously frustrated with CRA. Many times it's seniors who don't understand the wait times and perhaps don't understand why information hasn't been given or why false information has been given. It's good that you're here and that you've recognized some of this. There hasn't so much been an apology today, but you have recognized where we've been deficient and where we need to do better.
We're going to go into the first round of questioning, and we'll go to Monsieur Lefebvre for seven minutes.