That's a good answer.
Moving on, page 15 has the outcomes monitoring framework. One of the things I've learned from my many years at this table—and it applies to a lot of things in life—is that the more work you do ahead of time, the better the result is. You do as much of that thinking as you can ahead of time. I thought you did a really good job of going through this and attempting to get it right, but you didn't quite. When I read it through, my thinking was that you clearly did what should be done. You pulled all these people together and said, “We need to get a handle on being able to measure how this is unfolding in the short, medium, and long term. What are some of our gauges going to be, and how are we going to do that?” You did that through periods one through three, but clearly that wasn't enough. You still didn't catch it all.
I'd like you, Madam Morgan, followed by Madam Cheng, to give us your thoughts on how you can improve this for next time. Clearly, you did the right thing; it just wasn't as thorough as it could have been. Is there something that could systemically be put in place? Was there a department missing? Was there some obvious reason? When you're doing something this comprehensive at the beginning, and you're doing it right, what can you do to improve it so you get it to be as thorough as possible?