How we collect data for those who access our services is relatively straightforward. We have an electronic system into which we require our service providers to enter data directly, as part of the contribution agreements. The harder part is measuring those who are not our clients.
Going forward, the gold standard on outcomes measurement will be our ability to have true comparators between the outcomes that we pay for and how those who aren't accessing our services are doing, and therefore identify gaps in services.
Information sharing agreements with the provinces will also help us with the information coming back to us. How many new arrivals are there actually living in town X or Y in a given province? Medical service data from the provinces is the best way to know exactly how many new arrivals who aren't coming to see us there are, and where.
That is a promising way in the future, but it is a gap for us, absolutely.