Thank you.
The OAG found that ESDC did not offer enough tools to help students understand their financial obligations under the CSLP.
In 2014, ESDC established a statement of work for the service provider that specified that students must have support throughout the loan process so that they can make sound financial decisions.
The initial plan was to provide support starting in April 2018, but the implementation date was postponed the first time to March 2019. The department later told the OAG that it was planning a gradual implementation up to 2021.
Why is there such a delay? Why is it taking seven years for this plan to be implemented?