Good morning, Madam Chair.
I join you in congratulating Mr. Sabia. He played a very important role in a Quebec jewel, the Caisse de dépôt et placement du Québec, which is a legacy of Jean Lesage and Jacques Parizeau. He has my full respect and I welcome him.
I'll start with you, Ms. Hogan. Thank you for being with us again. We make it a habit, and it's a renewed pleasure at every opportunity. To paraphrase a very popular Sunday night show on CBC/Radio-Canada, I'd even say you're our fan favourite.
I'm glad to see how much attention you've paid to the gigantic blunder of the Phoenix payroll system. Beyond the administrative aberrations, there have been nightmarish consequences on the payroll of thousands of civil servants. I know that this issue is being resolved, but it raises deep and troubling questions about the management of a payroll system by a G7 country. I wouldn't be surprised if this were the case in a banana republic, but it's quite surprising in Canada.
In the last four years, Canada has had the worst results for employee payroll errors. The percentage of employees affected has increased from 46% to 51%. In other words, one out of every two paycheques now has errors. I should point out that your sample included only acting pay and basic pay of employees. These are the only salaries you examined. These payrolls represent 92% of the $26 billion managed by the Phoenix payroll system. You'll understand that this does not inspire me, nor does it make the public feel confident.
On a scale of 1 to 10, what is your expectation of the degree of satisfaction of the people involved, once this terrible saga has been finally and completely settled?