As I say often—I say it in graduation ceremonies—there's no greater responsibility than having the care and custody of other human beings. That's what they are—human beings.
I repeatedly say to all staff, and I have town halls with the staff, that they have to be role models. It's a challenging population. They are in our institutions because, obviously, they committed crimes. Many of them are impulsive. Many have mental health issues. As people who work with this population, we absolutely have to be role models. This is something I stress repeatedly with my regional deputy commissioners as well.
I believe that although we're working on the culture, it's not just for staff. It's not only about how we deal with staff with staff or staff with managers; it's also staff with offenders.