Maybe I can start.
There's no question that correctional work is very challenging. Certainly our front-line staff are exposed to traumatic events. Obviously, they sometimes respond to situations such as overdoses, self-harming behaviour, potential suicide attempts. It's really difficult.
In terms of our results on the public service employee survey, we actually saw in the 2019 results that there's been a 6% decrease in respondents indicating that they have been victims of harassment. There's also been an increase in the percentage of those who are satisfied with the quality of supervision as well as an increase in those who are satisfied with how interpersonal issues are resolved.
We're seeing some positive results with the initiatives that we've put in place, but we understand that certainly there is more work to do. I agree with you—employees need to feel valued. I've been with the Correctional Service for 37 years. I love my job. I love coming to work. This is what I want for every employee.
The other statistic I'll mention is that in the public service employee survey we found that 84% of our staff actually are proud of the work they do, which is significant.