Absolutely the goal of zero would be great. I think that's a little unrealistic because you've got new employees who come into the workforce; it's their first workforce environment; they don't want to rock the boat so they follow along. The culture is so important. What is that culture they're coming into as a shiny new officer and how will they respond to it? Creating that right culture is the first effort.
I don't know that I'm looking at a numerical result—obviously I'd like zero—but I think that the culture piece and seeing how people respond to those changes and feel welcomed and supported is what I want to hear back from my staff.