I think that management has to pay attention to what's going on. As I said, where there's smoke, there's fire often. If they see something going on, then they have to insert themselves into that conversation or whatever's happened and either try to solve it informally.... However, to let it get to the point where it's a formal complaint that has to be put into place, quite frankly, that's a failure. I think that the more that you understand what's happening with your teams and nip things in the bud, the better off we're all going to be.
That means training for managers. That means soft skills training. That means—