Yes, I can.
What we started with was something very basic, which was a listening tour. Soon after my arrival, having worked in other organizations where I really believe that understanding the culture was a critical element to making any kind of change, and not getting the kind of feedback from the surveys that had been done, with respect, by the AG or even the PSES.... It wasn't helping us understand the issue. We went around the country and held dozens and dozens of sessions with employees in very Chatham House Rule kinds of ways and said, “Okay, what's going on?”
That did two things. First of all, it gave us better insight into what was going on, and second, it started to build trust that we're listening, that we're going to do something and that we're taking it seriously. We're just starting to see the benefits of that. We're doing little pulse-check surveys now, and especially to the previous member's question—