In paragraph 1.15, Mr. Dompierre, you mentioned that you performed a file review of formal complaints with both the CBSA and the CSC. On the basis of that review, you “found that the organizations did not handle formal harassment, discrimination, and workplace violence complaints consistently. When employees filed complaints, the organizations did not always tell employees about informal mechanisms for resolving their complaints or assess the complaints before deciding whether to accept or dismiss them.”
Of course, employees would not be happy with how their complaints were handled or with the outcomes in some cases. I know of some organizations where complaints do drag on and remain as ongoing files for a long time.
How long does it take, on average, for each of these organizations, the CBSA and CSC, to open, investigate and conclude such complaints?