Thank you for that.
If a complaint is to be considered and dealt with appropriately, an initial assessment is required. People need to know that if they file a complaint for investigation, it will be processed properly, given due consideration and correctly assessed.
In the example you gave, the investigators would be required to examine the complaint and determine whether it is consistent with the definition of harassment, for example. After that, the investigators need to document these factors to demonstrate that they have made the right decisions. When we examined the files as part of our work, they did not contain this information.
To return to what you were saying, the complaints have to be processed and given proper consideration if people are to trust the system and file complaints without fear of reprisal. There complaints have to be processed properly.