Thank you for your question.
When we conducted the survey we also found, if you recall, that people feared reprisal if they made complaints of workplace harassment, discrimination or violence.
In Exhibit 1.2, which you mentioned, this was a mechanism provided by the Treasury Board policy that gave complainants the right to use an informal process to deal with the problem at issue. Clearly, if people are not offered this possibility, it will certainly undermine the credibility of the process. People will be less certain that their complaint will be treated consistently within the process.
So it's all about how complaints are managed, and how people are made aware of the various forms of recourse to which they are entitled in the complaint process.