Respectfully, Commissioner, I have to interject.
Activities do not equal outcomes.
You've referenced many times in your presentation corporate language around organizational behaviour without drilling down on accountability measures. This is where I think there's a disconnect in the culture of what we're seeing, with the continued poor outcomes.
You're going to go on the record and say it had nothing to do with the attention that came in 2016 and 2017? That it just so happened to be the case that you addressed it after the fact?