What we found was that the information available to us when we were reviewing the files was not sufficient to establish that the criteria had been reviewed by Ad Standards or by PSPC when they were conducting the review, so we can't say with any assurance whether or not there were problems.
In terms of the complaint process, while there haven't been many complaints—or none until, I guess, yours—for a number of years, I would say that in itself could be a good thing or a bad thing. I worry as a manager when I see zero complaints, because I wonder whether or not that means the process is working fine, or whether it means that people don't know about the process, or there are maybe problems with the process.
We highlighted one about independence and objectivity in our report, and I know that's been addressed according to the information from the secretary and the deputy minister.