Thank you, Madam Chair, and thank you to our witnesses.
Earlier in today's discussion we had a conversation around the complaint process and how to go about finding it. Mr. Berthold, you raised this, and it piqued my interest in seeing what the process actually was. I did a Google search and found it on the second listing.
Ms. Acton, I want you to know that I have filed a complaint. Of course, it's a test complaint, and I've written that there. It took about two minutes. It speaks, certainly, to the process, that it is pretty straightforward. I was very casual off the street in finding that on Google, and within two minutes I was able to file a complaint. It is pretty straightforward in terms of moving forward.
One of the questions I had going through it.... Of course, this is confidential. You're not asked to give any type of information or parameters around who you are. I can understand that to a certain extent, but have we considered being able to leave some information, such that when a decision is made on the complaint—as you said, it's usually about 10 days that you try to file and make a decision—is there some way for individuals who are doing that to track that through the system if they have busy lives and maybe don't stay connected? Have we considered that?