We'll have different answers to the question. It's much appreciated. The actual performance of Phoenix is getting better, but we are of course on our way to replace the system, which is the ultimate objective. The backlog and other aspects have been improving gradually over time.
There remains a relentless focus on two critical components. The first is making sure that the existing Phoenix system does perform better. As I've indicated, we've seen much better outcomes and results from that, and a gradual whittling down of the backlog and a reduction in the harms done, but that remains a very real and pressing concern. We continue to work very directly with our employees, bargaining agents and others to try to improve the performance.
More fundamentally, we're focused on the competencies necessary to get a new system in place. That is being put in place by our colleagues at Shared Services Canada. As I've indicated, we believe that we are on the right track in terms of the procurement process. The Auditor General has reviewed the initial steps and has commented favourably on this, but frankly it's a long way to go and we will need to develop significant new competencies in the application of software as a service, which is not something that the Government of Canada has done before. With Roch and with our new project management standards, we are looking forward to develop those competencies and make sure that we are in a position to deliver excellent results on a going-forward basis.
Roch, is there anything you would you like to add?