It's not just a question of modernizing the civil service. Fundamentally, we need to start from what it is from a citizen perspective—“How do we design from a citizen perspective?”—and make sure that we always include that lens. From a policy, implementation, impact and digital or information technology perspective, as long as we start with the user, we'll be on a good track.
On March 9th, 2021. See this statement in context.