We learned that Treasury Board is working with senior officials on the next generation of the Phoenix pay system. Departmental committees have been struck in order to ensure end-user participation. This is new in terms of communication.
However, it is not enough to have good policy, you also need to show willingness. This is what senior officials need to do. They have to change their approach and mindset. The procurement process for IT systems is very complex. You have to show willingness and a desire to collaborate, and you have to listen to find out what is needed.
We underlined this problem of governance in our audit. As I stated earlier, we can't afford to be complacent. Progress has been made, but there is still work to do.