I'll start with the positives that we saw at the border and then talk about the areas that were not so positive with regard to improvement.
We definitely saw that the Canada Border Services Agency worked and collaborated well with the Public Health Agency of Canada to define guidance and measures on applying exemptions and on providing information to travellers who entered the country.
Where the Public Health Agency had not been as well prepared as it should have been was in enforcing this mandatory quarantine nationwide. It lacked some capacity, so it sought some help from other federal agencies, and at times, local law enforcement. It hadn't contemplated how to gather traveller information. That was missing.
At the beginning, it was done in a paper-based format, and later on transitioned to an automated tool, but there was basic information missing, and an inability to reach some travellers. When it triaged travellers and identified some at high risk for not complying with the mandatory 14-day quarantine, it referred a portion of them to local law enforcement, but then didn't follow up with local law enforcement. Hence, it was unable to tell us whether or not the mandatory quarantine was effective and if individuals were actually complying with it. It was a lack of preparing for such a wide, broad-scale response and the best way to monitor and follow up with it.