Ms. MacDonald, I would like to describe to you the situation on the ground in my riding.
People have to drive for two hours to reach a Service Canada office. So they must make a four-hour return trip. Is it more logical to move one or two employees from an office or to make some 50 people travel to an office in an urban centre? That is my reasoning.
As I said earlier to your colleague, not everyone has access to the Internet or wants to apply over the telephone. Some expect to receive in-person service. So I don't understand why Service Canada has still not implemented effective measures after one year.