I think it's an essential part of being better prepared. If anything, what we've learned is the importance and value of being better prepared for a crisis, whether it be a health crisis or a major weather catastrophe that has impacts on individuals. I think you just need to be better prepared, and having the tools to better support you is essential. It should be part of the whole lessons learned session that the agency is going to do and then acted on in a timely way.
These are issues that have been raised as far back as 1999. It really is time to put in the manpower and the money to fix it, so that in the next crisis we're not in reactive mode but a little bit ahead of the game.