Thank you for your nice comments about our work. I am very proud of all of the work we do, and it's always nice to hear some nice feedback. Thank you.
What we saw at the border was that the Canada Border Services Agency collaborated very well with the Public Health Agency of Canada in order to develop guidance for border service officers to use. As you can imagine, with the evolution of the pandemic, the requirements and the orders about what the restrictions would be and who would be allowed entry into Canada were evolving, hence a lot of judgment needed to be used by border service officers.
What we found was that there was a need for better follow-up to see that those exemptions were being applied consistently, hence our recommendations to provide more detailed guidance, some training and better follow-up on the consistent application of restrictions. Any time judgment is involved, there are going to be differences and we're going to hear about individuals who believe they weren't treated fairly, but we have to recognize that it was an evolving situation. That's why we thought more oversight was likely a good solution as this continues to evolve.