Thank you very much for your nice comments. I'm always pleased to attend any committee hearings to discuss our work. I think the worst thing for an auditor general's office would be for us to do all this work and for no one to want to discuss it with us, so I am always pleased to be present at committee.
What we saw in many of our audits was that in departments, and even within a department, there are certain silos. I'll use an example in the Canada Revenue Agency. The side that deals with businesses is very segregated from the side that deals with individuals. That's done to protect the integrity of the information.
It's always good, and a best practice, to have that information-sharing agreement among different departments when they need to share information. In a pandemic it's even more important when there is an interplay between those who lead certain programs, when you don't want to have doubling up or potential overpayments when programs overlap each other or should be deducted from each other. It's important to work through how collaboration is supposed to work in normal times, but how collaboration is supposed to work in an emergency situation is also important.
It just makes it easier for every Canadian to interact with their government when they're talking about relevant information.