It is an interesting question that you raise. While people typically think of us as the tax collector—or some people do—a significant part of our activity is delivering benefits at both the federal and the provincial level.
One of the issues that we come up against, which I referenced earlier, and the Auditor General will be helping us, is how confident we can be that people are engaging with the tax and benefit system in either filing returns or claiming the benefits that they're entitled to.
We do outreach into specific communities. We've had a pilot project with indigenous communities to have a simplified tax form. As you mentioned, there's the community volunteer program, which is very effective. It had a bit of difficulty through the pandemic because of the restriction on in-person meetings, but we found a way to do some of that virtually.
We're always looking for different ways to make sure people are aware of what they're entitled to, as well as their obligations.