Good question.
I'm always extremely proud of the agency's employees, but I've been especially proud during the pandemic. A number of people have been working almost seven days a week throughout this period. They're increasingly working from home rather than in the office.
During the pandemic, we noticed a few times that we could have increased our efforts. However, in my opinion, this galvanized the agency. We did a good job during that time. We need to take this opportunity to find ways to do things differently in the future and become more innovative and effective.
It should be noted that we're almost finished developing a process for improving the benefit system. This system is important to the agency. Given that the federal and provincial governments have increased benefits, we've made the system better for the future. We've improved our capacity to succeed.