Madam Chair, I'm happy to respond to that, although one of my colleagues may want to supplement my answer
The reference in the Auditor General's report is to five minutes. Is that reasonable or is it not reasonable? My sense is that if you couple it together with the conclusion of the report, which is that we were able to administer and make the payments in a timely and accurate way, we are allowing our agents adequate time to make an initial assessment, or a more detailed one if that's required.
We don't feel that we are not giving them enough time, but obviously, as part of our review of the program, we will look at this to see if there's anything we should be doing at the front end in terms of training and maybe making sure people are clear as to the processes so that they can continue to get payments out in an accurate and timely basis, and perhaps even improve the process.