Absolutely.
I'd prefer having those hard-working call centre agents, whom I met when I was in Winnipeg as the parliamentary secretary and saw what they were doing, helping folks more directly in terms of front-counter service, if I can use that term, rather than just processing the mail-in applications, which they do in a very efficient manner.
Lastly, relating to that, we know that more than about 12% of Canadians do not file their taxes. In Ontario, the number I've seen is around 15%. They tend to be our most vulnerable in society.
The only way a family or an individual with a child can collect the CCB is if they file their taxes. With the time we have, can we briefly touch upon the progress made in ensuring that eligible Canadians and family members receive the CCB?