I would like to reiterate that the accuracy of the processing of the initial applications has consistently been 99%. We have no reason to believe that more time is required by these first-line keyers to process these applications. Their sole role is to key the information that is on the application into our system. We have no record of these agents having difficulty in meeting this standard. The accuracy has been outstanding. The timeliness is also being met on a regular basis.
On May 4th, 2021. See this statement in context.