You mentioned that some of the agents took more liberty to verify information, which led to better authentication. Do we have any tracking to see how much improvement resulted from that?
On May 4th, 2021. See this statement in context.
On May 4th, 2021. See this statement in context.
Liberal
Jean Yip Liberal Scarborough—Agincourt, ON
You mentioned that some of the agents took more liberty to verify information, which led to better authentication. Do we have any tracking to see how much improvement resulted from that?
See context to find out what was said next.