As a follow-up, according to the OAG's report other branches of the agency and other federal departments were likely to have information that could support a benefit application—for example, the renewal of a resident card. Access to this information would have to be enabled to access eligibility with higher levels of confidence.
Is this information not accessible due to legal restrictions on sharing information between CRA and departments or even between branches of the CRA, or could this information be easily accessible?