I do agree with you that there is a difference between taking your time and taking too much time.
I was actually happy to see that the government had taken its time to better define users' needs and to ensure that the system would meet those needs. That was my point of reference.
The deputy minister could certainly explain in more detail why the project that began in 2013 is still underway. I think it is because systems have been added over time. At the outset, there was only the employment insurance system. Other social benefits were then added to the system, as the department realized it had to define users' needs better before moving forward and using a system already on the market.
So in that sense, it was the right way to take its time.