I understand, but the project has still been underway since 2013.
The other file I want to talk about is that of Shared Services Canada, which started to plan in 2013 the transition from a telecommunications network to a voice over Internet protocol solution, a project it plans to complete in 2026. I understand that this is a big complicated project, but I find that they are not keeping pace. We do understand that the government doesn't always have the most up–to–date means to adequately respond to citizens, unfortunately.
Another thing in your report drew my attention. You say that departmental senior officials are not sufficiently involved in the process and that they must become more engaged. In my opinion, that is the very foundation of the accountability principle.
What is lacking? Why are you saying that senior officials are not sufficiently involved?
According to a comment in response to your recommendation, the Office of the Chief Human Resources Officer will continue to handle this. I don't think that is a satisfactory response. In fact, the most senior officials are not really the ones involved in those megaprojects that take years to materialize.