The fact that my organization, the Office of the Chief Human Resources Officer, is an integral part of the project team already constitutes a big step towards improvement, compared to the Phoenix project.
The Office of the Chief Human Resources Officer dictates the business requirements that the vendor must meet to ensure the effectiveness of the solution. We're there throughout the process. This is an agile and iterative process, and we're in the pilot stage of testing the system without touching the government employees' pay. That way, we can see whether the system works and, if necessary, make adjustments.