I'll say a few words, and then I'm sure my colleague Michael will have a few things to say.
Obviously, one of the things the pandemic has made us all realize is the importance of digitization for now and for the future.
I say that knowing that the agency actually had made a lot of progress before the pandemic. Over 90% of individual tax returns are now filed electronically, so in some sense I think the agency has been in the vanguard of trying to make our operations more electronic and more digitized. Nevertheless, we saw pockets of the organization where we relied on paper extensively. Developing new programs in a pandemic can sometimes perpetuate that.
We actually have a strong initiative right now to try to find those areas where paper persists and try to digitize them as fast as possible, because it is certain that in the future we're going to need more rather than less. That's the future of the agency. We've seen the benefits already of actions that the agency has taken to become more digitized. It just makes us more resilient and more flexible, and it provides better service to Canadians as well. It's a real focus for us.
I'll turn it over to Michael if he wants to add something.