We did not examine whether it was under-resourced. I think the agency mentioned that it received a little more money. The problem is probably caused by human error or a delay in the exchange of information.
The system did not assist the agency in setting priorities and there was no alert when a change was made or new information was available. It was a combination of several elements.
The action plan submitted by the agency is good, but the agency will also need continued support once the measures are in place.