It's a bit of both. Case management was deficient and the system didn't help the agency in prioritizing or triaging files.
On November 24th, 2020. See this statement in context.
On November 24th, 2020. See this statement in context.
November 24th, 2020 / 11:45 a.m.
Auditor General of Canada, Office of the Auditor General
It's a bit of both. Case management was deficient and the system didn't help the agency in prioritizing or triaging files.
See context to find out what was said next.