Thank you very much.
I'll now move on to another topic. You say the following in the report:
Poor data quality and case management weaknesses resulted in avoidable delays for thousands of cases. Deficiencies in information sharing with Immigration, Refugees and Citizenship Canada also delayed cases.
Of course, I've analyzed the entire action plan. It's clear that processes should be implemented and accountability mechanisms put in place to more appropriate guide case management.
Ms. Hogan, do you think there are any other problems? Having processes is good, but is the root of the problem a lack of IT tools, a lack of human resources, or something else?